Pictured: Hotel from hell dubbed ‘Britain’s worst’ – where guests claim walls are graffitied, ceilings caved in and furniture mouldy
A hotel from hell has been dubbed ‘Britain’s worst’ – after guests claimed walls were covered in graffiti, ceilings caved in and the furniture mouldy.
The Birmingham Best Inn in Oldbury, Wolverhampton, has received 303 ‘terrible’ one-star reviews on ratings website TripAdvisor – with one recent review describing water left in the
Guests have complained about foul smells and allegedly appalling conditions at the £29-a-night joint – with photos appearing to show ripped and stained carpets and dirty bedlinen and washbasins.
One recent TripAdvisor review even described bloodstains left on bedding and water left in the room’s bathtub.
Ashleigh Taylor, 26, from Cornwall, stayed at the hotel in June last year but described it as ‘absolutely horrific’.
The retail manager said: “The corridor was creaky and smelt damp. When we got in to the room I couldn’t believe what I was seeing.
“There were mouldy walls and furniture, ceiling caving in, graffiti on the walls, broken windows, rubbish right outside the doors, it was just revolting.
“I was pregnant at the time and almost didn’t sleep in there in fear of becoming ill from it! No soap in the bathroom, no towels or anything.
“We grabbed a couple of hours sleep and continued our journey.
“When checking out, I said all of the above to the receptionist and her reply was ‘well it’s a budget hotel and nobody else has complained’ which is obviously absolute rubbish from reading other people’s experiences.
“There was no offer of a refund or even an apology! It isn’t fit for purpose. If they had an inspection it would be closed down.”
Rowland Hayward, 73, stayed in a room at the hotel in April this year while visiting Birmingham to attend an event at Edgbaston Stadium.
He said he was forced to check out after less than 30 minutes due to the state of the two rooms he was shown.
The hospitality consultant, from Thornton-Cleveleys said: “When I got there, they showed me a room which was disgusting.
“The toilet seat was hanging off and there was dirt in the bath.
“I went back to reception and said ‘I can’t stay there’ and they showed me another room which was much the same.
“It shouldn’t be operating – it’s terrible.
“The standard of the hotel was the worst I’ve stayed in, and I’ve stayed in a lot of hotels.
“I wasn’t expecting the Ritz, not for £25 for one night.
“I thought it’d be clean and that I could put my head down, but I couldn’t even do that.
“It’s definitely Britain’s worst hotel – it’s a hotel from hell.”
Jackiey Crathorne, 52, stayed at the hotel in March this year in order to visit her daughter, who was having cancer treatment at a nearby hospital.
The carer, from Bedford, claimed the Best Inn was more reminiscent of a Halloween party than a hotel.
She said: “When I went into my room and flicked the light on, it scared the life out of me
“It was horrific. The lights were quite dim in there, the TV wouldn’t turn on and there was no remote.
“There was no way I was using the bath and I’m glad I went to the toilet before leaving the hospital, because I had to hold on till the next morning and then go to McDonald’s next door.
“I stayed fully clothed and put everything I had with me on the bed.
“I couldn’t even bring myself to put my shoes on the floor.
“I was up and out of there as soon as I woke up the next morning.”